Project / Operations Manager

Role overview

Planning, execution, risk, resources, vendors, KPIs, delivery methods and operational resilience.

Responsibilities

Own role outcomes with measurable execution, clear documentation, sound judgment, stakeholder communication, risk escalation and continuous improvement.

Required skills

• Scope and WBS
• Critical path
• Capacity planning
• Standard operating procedures
• KPI design
• Risk register
• RACI and ownership
• Stakeholder communication
• Backlog and flow
• Change control
• Budget control
• Vendor SLA management
• Incident management
• Continuous improvement
• Dependency management

Preferred skills

Professional English communication; strong analytical judgment; practical use of digital tools; evidence-based decisions; collaboration and accountability.